The Lighthouse School welcomes the views of students, parent and carers and placing authorities and will listen to views that will assist the school in improving its service.

All concerns and complaints will be investigated quickly, thoroughly and fairly. Concerns should be raised in line with our complaints policy.

If, following any investigation and full written response to the initial concern, it is felt that the complaint has not been dealt with satisfactorily, a formal complaint in writing should be made to the Chair of Governors.

A full copy of the Complaints Policy and procedure is available from the school and on our website. Parents, carers and others may request details of the number of complaints registered under the formal procedure during the preceding school year.

The Lighthouse School has received one formal complaint in the academic year 2021/22.